Our professionals have you covered
You have taken the leap – you have chosen a couch, chair, maybe a mattress or bedroom set. You can picture the piece in your home and can’t wait for it to be delivered.
Once you have made your choice, there may be a 10 week time frame for your new addition to arrive at your home and complete your vision.
There are several steps along the way between the showroom and your home. Once your piece or pieces come into our warehouse, our delivery team carefully inspects every item - to ensure our high quality standards are met. We will then give you a call to arrange delivery at your convenience – be prepared to accept your new items within 30 days of their arrival at our facility.
The item is then stored carefully, and transported just as cautiously to your door. Our delivery team – two gentlemen – take pride in our furniture and handle it with the utmost care. We use protective measures, such as felt, in order to safeguard your new furnishings.
Once it arrives to you, the delivery team will ensure it is set up completely. They will also go over any operational questions you might have before they leave your home, so you will be able to enjoy your new piece immediately. If you have items that need to be moved – in order to welcome your new furniture in – please make arrangements with our team when they set up your appointment.
We will also follow up with a phone call to check up on your furniture, as well as our delivery service to ensure your needs have been met.
If you find at any point the item requires servicing or perhaps needs a repair, the delivery team are also service techs. Our team can make repairs on site in your home so you lose no time in making special arrangements. If the furniture needs off-site or manufacturer attention, we will ensure we take care of that for you as well. If losing a chair, sofa or table while repairs are being undertaken will not work for you – fret no further. We will provide a complimentary loaner so there will be no inconvenience to you.
For expert advice on your important furniture investments our team has the knowledge and tools to provide you with the guidance you need. The team stays on top of current trends and is continually updating knowledge on the industry and its offerings.